Terms and conditions

This website is operated by Zesty, a trademark of Caliber Investimentos Unipessoal LDA, with corporate number 516236857, and headquartered in Lisbon.  

The Zesty brand takes responsibility and is committed to respecting the security of this website and protecting the data provided by its customers and visitors.

Zesty, as data controller:

1. Ensures that the processing of personal data is carried out only within the scope of the purposes for which they were collected or for purposes compatible with those;
2. Collects, uses and keeps only the minimum, necessary and sufficient personal data for the purpose in question;
3. It does not transmit any personal data for commercial or advertising purposes;
4. It processes personal data for legally foreseen purposes or for the pursuit of online services at your request. By providing your personal data to Zesty through the website www.zesty.pt, you authorize your personal data to be used and processed by Zesty under the terms and conditions mentioned below.

Scope of Privacy Policy

Zesty is committed to maintaining the privacy and confidentiality of all information provided by the user. This Privacy Policy sets out the measures adopted by Zesty regarding the personal data collected on the website www.zesty.pt, in accordance with the Personal Data Protection Law and other applicable legislation, both at national and community level. The term “personal data” refers to all personal information provided by the user or customer.

According to the type of services provided, after prior authorization, the following can be collected: name; the address; the date of birth; the tax identification number; email address; the mobile number; payment data.

For what purposes does Zesty process personal data?

Examples (not exhaustive):

Technical responses and complaints;

Answers relating to business questions;

Marketing and Communication;

Order processing.

We ask for express consent before using the information for purposes other than those expressly provided for in this Privacy Policy.

Zesty is committed to protecting customer data and not making it available to third parties.

Information Update

In accordance with the Personal Data Protection Act, all users have the right to access, update or delete their personal data from our database. To do so, just contact us via email info@zesty.pt or via your personal account.

We provide, at your request, access, rectification and erasure of personal data. You also have the right to object to the processing of your personal data.

Not being a data, being an interaction of interest to Zesty: whenever you share a review of our products or post a photo/image/video on social networks with the correct identification of the brand, you authorize us to disclose that content with our community in: email marketing, social media posts or online store content. 

Cookies policy 

In order to provide a more personalized service and improve the user experience, our website uses cookies to collect and store information. A “cookie” is a data file that is placed on your computer and that allows you to remember your choices, dates and previous paths on the website. The cookies used on Zesty's portals are as follows:

Essential - necessary for browsing the website, ensuring access to private areas of the same, in order to allow the performance of services (session cookies);

Analytics – necessary to collect information for statistical analysis of navigation and use of the website, namely Google and social networks (possibility of interaction with social networks, namely Facebook and Instagram);

Performance – necessary for monitoring the experience of using the website.

Users can prevent the use of cookies in their browser settings. If you limit this option, however, the use of some features or the performance of certain tools may be conditioned.

Privacy Policy Updates

Zesty may at any time update and add new features to the website www.zesty.pt, as well as to existing services.
These changes are aimed at improving the technology for accessing the website as well as improving the service provided to customers.
In cases where there is any change to this Privacy Policy, Zesty will notify the user or Customer as well as the responsible local authority, in the cases required by law.

intellectual property rights

All content on this website is the exclusive property of Zesty. In this way, they are protected by the Copyright Code.

Applicable law and competent forum

These Terms and Conditions are governed and interpreted in accordance with Portuguese law. The Lisbon Court is competent to the exclusion of any other to settle any conflicts that result from the interpretation and application of these Terms and Conditions for the use of this website.

General conditions of Sale

The ordering and purchasing process is only possible after creating a customer account or guest session in the online store, which must follow the various sequential steps of the ordering process that will allow the purchase to be registered.

Payment methods 

Once the order is completed, the purchase will be registered and, if the payment method selected is MBWAY or ATM reference, there will be a defined deadline for the payment of the order to be completed. At the end of this period, if there is no confirmation of payment, the order will be cancelled. Some payment methods allow the recording of the data necessary to carry out the payment transaction - namely, PayPal and Credit Card (Mastercard or Visa). However, in this context, no personal data will be stored, so their management should be done directly with the provider of the respective service.

Credit card 

Payment via credit card allows you to enjoy the advantages of liquidity and payment terms that your bank offers.

All transactions on our website are secure, and we emphasize, once again, that the data associated with the card, in addition to its identification by the last four digits, will not be saved. The managing entity of this payment method is Stripe. 

ATM 

Payments via Multibanco can be made through the ATM network or through your Homebanking.

Once the ordering process is completed, an ATM reference will be generated. The customer will receive this reference in the order confirmation email. 

To make payment at an ATM, you must select the option "Payment for Services/Purchases" and enter the corresponding entity, reference and amount.

The order will be shipped on the business day following payment for the order.

Warning: since the bank reference generated for payment has a limited validity, failure to verify payment within such period will result in the cancellation of the order. 

MB WAY

The customer can pay for his order via the MB WAY payment system. For this purpose, in the ordering process, you must select this payment method and indicate the mobile number to which the application is associated, access it and follow the indicated purchase confirmation steps.

delivery process 

The process of sending orders will start after confirmation of payment of the respective order.

Once the order has been shipped, the customer will be notified via email with the assigned shipping number and a link that will allow the order to be tracked on the carrier's website.

The shipping information may take up to 24 hours, counted from the receipt of the shipment confirmation, to be updated on the carrier's website without any liability being attributed to Zesty.

Delivery times are different depending on the delivery area of the order, with a maximum limit of four working days after order confirmation.

Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address specified by the customer when placing the order. Deliveries may occur on selected days during the summer period. 

The indication of an incorrect or incomplete delivery address may imply the return of the order to Zesty and generate additional costs for the customer; for this reason, it is recommended that the customer always make sure that the delivery address, indicated when registering the order, is actually correct and complete. Once the order has been registered, it is not possible to change the delivery address or the billing data indicated.

Shipping costs 

Shipping costs are automatically calculated by the system and may depend on the following factors:

- order value*;

- delivery adress;

- carrier tariffs.

* The offer of shipping costs for orders with a certain minimum purchase value will only apply to situations where the delivery address is located in mainland Portugal.

Cancellations and returns process 

Order Cancellation

Depending on the status of the order, the user can cancel it, as long as it has not yet been shipped. To find out if it is possible to cancel your order, contact us at info@zesty.pt

Devolution

The user has a reflection period of 14 days, during which he can return the product if he is not satisfied, as long as the product has not been used or tampered with. 

To start the return process, the user must contact the Support Service by sending an email to info@zesty.pt with the indication that he intends to return items from his order. In this information, the user must communicate the following data:

Online Order No.;

Number of Items per Reference to be returned;

Return Reason;

Reimbursement 

The refund period is made to the same bank account with which the order was placed and may take up to 15 working days to be received at destination. It is only applicable in returns, or in the non-delivery of products due to spontaneous out of stock - in any case, you will always be notified of such action. 

Any refund must always be requested by email, and for a faster process it is recommended to indicate: the reason, the email associated with the order or order number, the payment method used. 

Return costs are borne by the customer.